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Home :: Covid 19 Policy

Covid 19 Policy

We want you to be able to continue to buy your favourites & to try on your new styles in the comfort and safety of your own home. So we have made some adjustments to how we work so we can continue to serve you safely whilst the Coronovirus crisis is ongoing.  

- Our Call Centre are working from home, so please be patient when calling as it may take a little longer to answer. 
- You can email queries in to Again, please be patient as it might take longer to respond.
- We have made our P&P free. Please order online or via the phone to help with social distancing
- We are extending our returns policy to 28 days. 
JAN 2021 Delivery update: 
Due to the increase in Covid 19 cases, our couriers and Royal Mail are experiencing some delays. 
We will try to get your parcel to you within the time indicated, however please be patient during these difficult times
- Any deliveries will come to your front door, however the delivery person will either leave it on your doorstep or in your safe space so you do not need to have contact with them. 
- We have a new system that emails you when your delivery is due. Once you have the email notification, you can update the delivery time or safe space to leave your item. 
Unfortunately due to Covid delays, as of 21/12/2020 we cannot deliver anywhere except within the United Kingdom.
When restrictions are eased we will update as soon as possible. We thank you for your understanding at this difficult time. 

Our stores are complying with current government guidance due to Covid 19.

Salon Wills in Cardiff is now open by appointment only.

We are looking forward to opening our other stores on 12 April.

All stores will be opperating by appointment only, please email or call the stores to make an appointment.


Our call centre is also available to help you choose your perfect style! 

Call our team on  0207 357 9908 Monday-Friday 9am-5pm

Services available via phone:
☑Phone consultation.
☑NHS prescription service.
☑Video consultation (on request).
☑Direct to your door dispatch.


Warehouse & Supply

Our UK based warehouse is functioning as usual, however due to current circumstances there may be some disruption to supply. We will aim to fulfil your order as quickly as possible.

Our own brands Natural Image, Inspired, The Jaqueline Collection & Hothair continue to have good stock available from our UK warehouse. 

Paula Young, Especially Yours & Jaclyn Smith brands: as ever take around 14 working days to get to you. We are not currently experiencing delays. 

Raquel Welch, Gabor, Hairdo & Him Brands: We have some stock of best selling styles at our UK warehouse. However as we also bring in weekly deliveries from our Kansas based US supplier, there may be some delay with some styles. We will do our best to update you should your style be delayed. 

Our other suppliers are working as usual. 

Please place your order as usual & we will aim to fulfil it as soon as we are able.