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Home :: General FAQ

General FAQ

General FZQ

Can I buy Hothair products in stores?
Yes, a broad range of Hothair products are sold in Selfridges London as well in our own boutiques, and a selected range are also sold in Natural Image boutiques Click here for our salon details

Can you help me match my colour?

Yes, we will be happy to help you select the right colour. Either message us on Facebook or Twitter with your query and a high resolution image of your hair in natural daylight, or send in a small cut sample to: HotHair, 103 Union St, SE1 0LA

Can I contact you by Phone?

Yes - You can contact us on 0207 403 4422,  Monday to Friday, 9am to 5.00 pm or alternatively via our contact pages

I would like an exchange or refund.

Find out how to get an exchange or refund click here

Where is my Delivery?

Please contact our Customer Services team here to track an order click here . Make sure you include your order details.

How do I look after my Wig/HairPiece/Hair Extensions? 

To  find out about aftercare click here

For any other queries- please contact us via our contact us page.

Do you offer a rebate on VAT if I have alopecia, chemotherapy related hair loss, or other medical related hairloss. 

Yes, to qualify for VAT to be removed from your order you must fill out the form in the link below. When placing your order, write in the comments box that you have filled out the form and we will remove the VAT for you.  Please note that this ONLY applies to wigs, and not hairpieces or extensions.