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Home :: Delivery & Returns

Delivery & Returns

We accept orders for delivery in the UK, Continental Europe, USA & Canada and most countries worldwide.

We aim to dispatch orders the following working day, however during busy periods, dispatch may be delayed an extra day or two. No charges will be made to your credit card until the goods are dispatched..

Delivery within the UK via Royal Mail 1st Class is £5.95

Delivery within the UK via Royal Mail Secure Delivery is £7.50

Delivery to European destinations is £7.00 and can take up to 5 days for delivery

Delivery to the rest of the world is £10.00 and can take between 5 days and 2 weeks for delivery depending on the destination.

Payment in full must be made prior to dispatch of any order. We accept payment by credit card (we currently accept VISA, ACCESS/MASTERCARD and SWITCH and debit cards).

If for any reason you are not completely satisfied with any of the products purchased, products from our website can be exchanged or refunded provided they are still in a saleable condition.        In order to return an item, please use the steps below.

Items must be returned within 14 days of receipt. 

You are responsible for any returns postage costs.

To return an item, please use the returns section on the delivery note included with your order. This has a return address label attached. Returns cannot be processed without the return form.

If for some reason you require another copy of this delivery note please contact Miranda@daxbourne.com or call 0207 3579908.

We suggest that you use special delivery to return your item so that you can track when we recieved your item. 

We aim to process returns within 10 working days of receiving the returned item into our warehouse, however at busy times this may take longer.

  • The Statutory right to cancel won't be restricted by these conditions.

Right to Cancel : Please see our Terms and Conditions page for how to cancel your order.