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Home :: Privacy & Cookies

Privacy & Cookies

At Hothair.co.uk , we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect about you?

When you order, request a catalogue, sign up to our newsletters or request further customer services, we collect information that you have provided to us such as name, email address and postal address. This allow us to process and fulfil your orders, to notify you of your order status and to send you email offers and news.

Some of our forms may ask for other non-mandatory information. This information helps us to provide a more personalised service for you.

What kind of communications and emails can I expect from Hothair

When you order you will receive a notification of the order placed.
If you choose to opt in to our email newsletter programme, you can expect to receive emails with special offers, competitions, surveys, new style launches and hair & fashion inspiration ideas.
We may from time to time ask you to fill out a survey, surveys help us with product planning, website upgrades and other research purposes- you do not have to respond to our surveys, but it helps us improve our service to you if you do.

To Unsubscribe from our Mailing List Communications:

Simply click on the unsubscribe link at the bottom of every marketing email and you will be opted out of email communications.

How does hothair.co.uk protect customer information?

When you place orders or access your account information, we offer the use of a secure server.
The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?

"Cookies" are a small text file containing a random & unique identifier that are stored by your browser on your computer's hard drive.
Our cookies collect anonymous information about your browsing behaviour to help us improve our service to you and also enable us to provide features such as 1-Click(sm) shopping and to store items in your shopping cart between visits.
Most Web browsers automatically accept cookies, but you can change your browser to prevent this. These cookies expire after 10 years.

Natural Image uses Google Analytics and retargeting cookies to allow 3rd party service providers to provide advertisements on our behalf across the internet. This is completely anonymous and does not include your email address, IP address or other personal information.

You can block cookies by activating the settings on your browser. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at hothair.co.uk possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your consent

 If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Contact Us

Hothair is a Division of Daxbourne International
Daxbourne International
103 Union St
London
SE1 OLA Phone: 0207 403 4422
Email: Miranda@daxbourne.com